FAQ
Discover our FAQ topics and get answers to the most frequently asked questions.
Support
Token
inWebo Technology
Deviceless / Browser token
inWebo Infrastructure
Deployment
Security
Administration
inWebo Technology
How is inWebo MFA different from other solutions?
Does your solution require upgrading my IS?
How does your solution improve the end-user experience?
inWebo eliminates all these shortcomings by offering a solution that is accessible on all the user's equipment and easy to use.
What are the HSMs used for in your data centers?
Is inWebo Authenticator for PC/Mac different from the mobile version?
Does inWebo's MFA still work if the smartphone is not connected to the internet?
Is inWebo passwordless?
What is the user experience when using inWebo's SDK?
Why doesn't inWebo recommend conditional access for its MFA?
For some MFA solutions, the user experience remains complex and could justify conditional access in order to simplify the login experience. It is certainly not the case for inWebo, which offers a natively flexible approach.
Our customers are free to set up conditional accesses but we believe that with an easy-to-use MFA it is worth having MFA requested whatever the circumstances. This way your users won't get lost when they are in one of the exceptional circumstances that requires MFA. In addition, you will reinforce or initiate a Zero trust approach within your organization.
inWebo Infrastructure
What are the specificities of the inWebo infrastructure?
High availability: inWebo’s servers are spread over 3 datacenters with a synchronous replication and an automatic failover - in no time - providing an availability of 99,9% per year.
Agile scalability: inWebo's infrastructure guarantees agile and structural scalability, capable of handling large load peaks, even unexpected ones. By design, our servers have a 6x overcapacity compared to our current needs and can be reinforced very quickly and easily.
High level ofsecurity: Our HSM's have an unbreakable cryptographic core. No one can access or manipulate your sensitive data, not even our own teams or your administrators.
What about Digital Sovereignty? Where are inWebo’s datacenters located?
Security
Why is a PIN code more secure than a traditional password?
On the other hand, a password is transmitted at each authentication and is generally stored on the user's workstation and/or the server: it can be intercepted or stolen and then reused on an access protected only by password.
Is SaaS as secure as my own infrastructure?
We offer an availability of 99.9% per year, i.e. less than 4 hours of downtime per year.
Does inWebo protect against phishing and man in the middle?
Deviceless / Smartphoneless / Browser Token
What is Deviceless? or "browser" token?
Deviceless offers the user the ability to strongly authenticate himself without needing to have a specific equipment (smartphone, smart card, usb key, etc.).
Check out our article on the Deviceless MFA technology.
What does this technology bring to multifactor authentication?
Token
Do I need special equipment? What are the authentication methods?
How many devices can a user have?
The administrator configures how many trusted devices users can have. This way the user won't be unable to log in if he has forgotten or lost his smartphone.
Is it necessary to give a phone number?
What happens if a user loses his trusted device?
An administrator or helpdesk agent can also help a user define another Trusted Equipment in seconds.
Do we need a smartphone?
Deployment
How do we deploy inWebo's MFA solution?
Can the solution be used in B2C apps?
Administration
Documentation
Documentation and tutorials to guide you in integrating inWebo Multifactor Authentication (MFA) into your architecture.
Integrator kit
Resource files and sample code to integrate the InWebo Web Services API in your desired language..
Support
You need technical support and can't find the answer to your question in the FAQ? Contact your corporate support.
How to create your inWebo account?
Where can I find my access codes?
The organization that creates your profile will provide you with an activation code. This can be a numeric code or a clickable link in an email sent by your organization.inWebo does not have access to this information.
I haven't received an access code, what should I do?
I cannot login
If you can no longer access your inWebo account, you must contact the organization that created your profile directly. Please do not contact us for this, we are unfortunately unable to respond to support inquiries.
inWebo cannot provide direct support to the end users of its solution for security and confidentiality reasons. Contact the support of the organization that opened your account and gave you your access codes.